You can’t solve this problem by having everything everywhere. “A customer order for strawberries in Seattle cannot be fulfilled from a store in New York. “The localized nature of groceries can make forecasting a challenge,” says Jiang. As part of this mandate, the team develops forecasting models - critical in grocery, where products have a limited shelf life. Jiang’s team builds on this work to leverage data science and help Amazon Fresh make purchasing decisions.

Among his team's tasks: develop forecasting models for the business.Īcross Amazon, forecasting models help estimate future demand to help retail businesses decide which products to order and where to store them. Tommy Jiang is director of product and technology, Amazon Fresh. Tommy Jiang is the director of product and technology for Amazon Fresh. “We are leveraging decades of Amazon operational experience and scientific innovation to develop thoughtful approaches that make grocery shopping faster and more convenient.”įrom forecasting to selection, Amazon Fresh scientists are working through (often open) research challenges to develop machine learning models that seek to enhance the grocery shopping experience. “Whether offline or online, we are constantly improving the grocery shopping experience for customers,” says Wei Gao, Amazon vice president grocery, product, and supply chain. Amazon Fresh stores offer innovations like the Amazon Dash cart, allowing customers to shop by skipping the checkout line, features like Order Ahead on the Amazon App, and the ability to interact with Alexa at various locations throughout the store. In 2020, customer excitement for Amazon Fresh was fueled by the introduction of Amazon Fresh grocery stores. Amazon Fresh also expanded its selection to include tens of thousands of products, including a complete grocery selection, everyday essentials, gifts, and more and also introduced one- and two-hour delivery. During that time, the service expanded to more cities and became free for Prime members. Amazon Fresh has seen a sharp spike in demand since 2019.

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